How will I know the new triggers have been downloaded ?
PG9 tells you what the current triggers are in a box at the foot of the client data window.

Before the update, Ver 2010 triggers in use but the new triggers are downloaded and ready to start in 2 days
Ver 201104 triggers downloaded and in use for all new cases

For more information you can also click the 'About' menu item on the top menu

'About' menu shows Ver 2010 update is now in use and the 201104 update is downloaded and waiting This is before the start date for the 201104 triggers

Below the 'about' box shows the new 201104 triggers in use now and nothing waiting
Thuis is what the about box looks like after the start date for the new triggers

It's past the due date and the triggers have not been downloaded ?
If you are SURE the triggers are not downloaded (check the 'about' box above) then it is possible that the download system has been disabled. To check this Click
Options/supervisor/misc and make sure the checkbox has a tick in it to allow updates.
If you set the 'update every' box to zero, it will update on every start up...restart PG9 to update at once...set this back to 7 when the update is complete to avoid too frequent checking

How do I update an existing client to the latest figures ?
First, be aware that this procedure cannot be reversed so be quite sure that moving to the latest triggers is what you definitely wish for this client

Then RIGHT click on the I/E grids or choose from the bottom item on the 'FS' menu
Either of these will bring up a dialog box to allow you to update this client only to the latest triggers if this is possible
PGFS clients (yellow background) cannot be changed to the CFS

Changing from Version 2010 Version 201104 triggers is simple.
But changing from Version 3 requires you to re-type all income and expenditure items. Cases which were set up with PG8 will be using Version 3 triggers and the way the triggers are calculated and the CFS headings and sections have changed since then. You will be warned if it is going to be necessary to re-type the income and expenditure items individually.

My version of PGdebt 9 does not use the Internet, what should I do ?
Ther are a very small number of users who have an specialised version of PG9 which does not update over the internet. We have contacted all users in this situation directly

I still use PGdebt 8, how can I get the new triggers ?
The ONLY way to update PGdebt to the new triggers is by upgrading to PGdebt 9.
This is because PG8 cannot handle the new system. PG8 has family groups for setting the triggers Version 4 triggers have only four different variations...Single Parent...Couple with Children...Couple...Single person. Version 5 and subsequent triggers are more complex, the triggers are worked out for every case depending on the actual number of Adults, children under 14, children over 14, and vehicles. PG8 simply cannot accept this arrangement. It actually required quite an extensive re-write, hence PG9. PG9 also has the full CFS budget sheet and email direct from the program, which has the potential to save a lot in postage.

Please see the tutorials for PG9 to see the differences. See here for more on the latest CFS